Returns Policy

Returns on faulty or damaged goods:

If any product is received in faulty, non-working or damaged condition we will exchange the item at no cost to the customer.
Please email us with the order number that you were provided, register post the items to:
SIGNALGRYD Pte. Ltd., 190 Clemenceau Avenue, #06-06, Singapore 239924.
All products, unless noted otherwise, are sold with the full warranty of the manufacturer.

Returns on non-faulty goods:
We believe all our products represent quality and value for money, be sure of your purchase prior to processing – no returns are accepted for ‘bad’ selection.

Cancellation of order for goods after a deposit has been paid:
The payment of a deposit ensures that the goods are allocated and stored for the customer and constitutes a sale.
We believe all our products represent quality and value for money, be sure of your purchase prior to paying a deposit – no credits or refunds are issued. The warranty of the goods will start at the time of delivery of the goods.

Procedure for return of goods:
Step 1: You must notify us of any returns within 7 business days of receiving your goods.
Step 2: Send goods to us and provide registration number.
Step 3: Allow up to 14 days for replacement of goods

Warranty Policy

Warranty Commercial
(Standard)

THIS WARRANTY IS GIVEN IN LIEU OF ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, WHICH ARE SPECIFICALLY EXCLUDED, INCLUDING WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL SIGNALGRYD BE LIABLE FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES TO THE FULL EXTENT SUCH MAY BE DISCLAIMED BY LAW.

SIGNALGRYD products are warranted to be free from defects in material and workmanship for a period stated on the official invoice from the date of shipment. In event of a defect, malfunction or failure to conform to specifications established by seller, or if appropriate, to specifications accepted by seller in writing, during the period shown, SIGNALGRYD, at its option, will either repair or replace the product, and such action on the part of SIGNALGRYD shall be given the full extent of SIGNALGRYD’s liability hereunder.

During the warranty period, SIGNALGRYD’s office or Service Centre will provide you free of charge, the parts and labour necessary to make the SIGNALGRYD products listed herein, capable of being operated for its ordinary purpose. This Warranty does not include transport, delivery or handing charges incurred in the transportation to and from the Service Center or Office.

Should any replacement or servicing of defective parts be needed to be sent to our overseas manufacturer for repairs or replacement, the purchaser is only required to pay for any transportation charges to and from the location where warranty services are provided. The duration and lead time for repairs or replacement will be within reasonable time frame and will be disclosed to the purchaser.

This warranty is extended by SIGNALGRYD PTE LTD to the original purchaser only, and only to those purchasing for purpose of leasing or solely for commercial, industrial, or governmental use.

This warranty is void if:

  • the product is used in other than its normal and customary manner.
  • the product has been subject to misuse, accident, neglect, damage or improper installation.
  • unauthorised alterations or repairs have been made, or unapproved parts used in the equipment.
  • improper maintenance or repair, including the installation of parts of accessories that do not conform to the quality and specifications of the original parts.
  • usage of wrong electrical supply/voltage.
  • usage not in accordance with the instruction manual.
  • accidental or intentional damages.
  • corrosion rust or stains.
  • normal wear and tear.
  • breakdowns caused by other appliances.
  • damages due to unsuitable packaging and /or shipment method.
  • damages due to natural disasters or acts of war or public disturbances.
  • repairs or alterations by an unauthorized agency.

Unless otherwise stated, SIGNALGRYD’s product are open and available for purchaser to adjust any settings or configurations. Any impairment to the use and operations of the product that can be solved with said settings or configurations are not covered under the warranty.

This warranty extends only to individual products:- keypads. liquid crystal displays (LCD), power packs, wires, power adapters, labels or accessories and batteries are excluded. Because each system is unique, SIGNALGRYD disclaims liability for range, coverage, or operation of the system as a whole under this warranty except by a separate written agreement signed by an officer of SIGNALGRYD.

The decision of SIGNALGRYD Pte. Ltd. on all questions relating to defects either of workmanship or materials shall be final and conclusive and the purchaser shall agree to abide by such decision. Any unit or defective parts which has been replaced shall become the property of SIGNALGRYD.
 

This warranty applies only within Singapore and Thailand.

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